SMS Terms & Conditions

Level Up Mortgage, LLC. SMS Messaging Program

These SMS Terms & Conditions (“SMS Terms”) govern your participation in the Level Up Mortgage, LLC. text messaging program. By opting in to receive SMS messages from Level Up Mortgage, LLC., you agree to these SMS Terms.

1. Program Description

Level Up Mortgage, LLC. (“we,” “us,” or “our”) operates an SMS messaging program to communicate with clients and prospects regarding:

• Mortgage application status updates and reminders
• Appointment confirmations and reminders
• Document requests and deadline notifications
• Rate alerts and promotional offers
• General customer service communications

Message frequency varies based on your activity and preferences.

2. How to Opt In

You may opt in to receive SMS messages from us by:

• Submitting a web form on our Site and checking the SMS consent box
• Verbally providing consent during a consultation with a loan officer
• Texting a designated keyword to our business number

Consent to receive SMS messages is not a condition of purchase or of receiving mortgage services.

3. How to Opt Out

You can cancel the SMS service at any time. Simply text “STOP” to any message you receive from us.

Upon sending STOP, we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.

To rejoin, sign up again as you did initially and we will resume sending SMS messages to you.

4. How to Get Help

If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to us at:

Email: mike.hengy@levelupmortgage.net

Phone: (480) 382-4661

Address: 1847 E. Calle De Caballos, Tempe, AZ 85284

5. Message and Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data plan, please contact your wireless provider.

6. Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your network operator. Level Up Mortgage, LLC. is not responsible for any delays or failure in the receipt of any SMS messages as delivery is subject to effective transmission from your mobile service provider.

7. Privacy and Data Use

For privacy-related inquiries, please refer to our Privacy Policy at: https://levelupmortgage.net/privacy-policy

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

8. Compliance with Industry Standards and Law

Our SMS messaging program complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, CTIA Messaging Principles and Best Practices, and all applicable federal and state laws and regulations. We are registered under the A2P 10DLC framework required by U.S. wireless carriers.

9. Changes to These Terms

Level Up Mortgage, LLC. reserves the right to update or change these SMS Terms at any time. Continued participation in our SMS program after any such changes shall constitute your consent to such changes.

10. Contact Us

For questions about these SMS Terms, contact us at:

Level Up Mortgage, LLC.

1847 E. Calle De Caballos, Tempe, AZ 85284

(480) 382-4661 | mike.hengy@levelupmortgage.net